Policy
Storage

We offer 15 days of free storage. You can have more time to shopping. We’ll count from the date of your first purchase order which arrive warehouse. After 15 days we’ll charge total weight of the orders, every below 20kg RM5 per day of the storage fees. For more than 1 months still not take any action. We deemed that you choose to give up this order. Zebox.my have the right to dispose it without further notice.

Malaysia self-collection: For buyers wish for self-collection.When your parcel reached Malaysia, we offer 7 days of free storage. You can have more time to arrange pick up. Within 7 days still not collect the parcel yet, or you would like to change the delivery method, please drop us an inquiry or contact our customer service to rearrange delivery.

 

Insurance

Zebox.my  offers insurance for your valuable items against loss, damage during shipment and all other problems. 

The insurance cost is 3.0% of the total value of item cost (refer to your official purchased receipt). The compensation includes:

.For items without insurance purchased, Zebox.my  offers free compensation up to RM200 per order.

Eg. In unfortunate case, the parcel is lost or damaged.

For fragile items, insurance doesn't cover damages caused by insufficient or unsuitable packing.

 

Refund Policy

For "Wholesale Mall" And "Help Me Buy" Customer

Wrong items: If the items you received are of wrong quantity, size, color or design, please take a photo with the order number and a short description; email us within 3 days upon receipt.

Damaged items: If the items you received are found to have damages or defects, please take a photo with the order number or tracking number and a short description; email us within 3 days upon receipt.

Missing items: All orders are supposed to come with Zebox.my 's order number labels. Sometimes orders may be packed closely together and difficult to see, if you find the order number label, the item should be inside. If both the item and order number label are missing, you can tell us the missing order number, email us within 3 days upon receipt.

The email address is enquiry@zebox.my , we will reply you within 3-5 working days after checking with our team and seller. The compensation for wrong items or missing items is up to the full insured value. The compensation for damaged items depends on the severity of the damages and up to the full insured value. You are advised to check inspection coverage session.

Items returned to us without email/enquiry approval will not be refunded.

Please take note that quality, authenticity or functionality related issues are not covered.

Product Packaging - Damages on product packaging are not covered in our refund policy. If the items are gifts or for re-sale and extra protection on packaging is needed, it can be requested in the order remark.Andditional handling charges of MYR10 per parcel below 20kg.

 

For "Ship My Parcel" Customer

During received goods have any cartons are damaged,shortage,unmatch M3 or weight and other matter occur,please check and take photo on the spot,indicate your matters in delivery order and please ask the sender or courier service to initial his signature to confirm your matter before he leaving your compound.

We will not responsible for any goods damaged(including fragile) due to your supplier packaging and protection job not in good condition.

Product Packaging - Damages on product packaging are not covered in our refund policy. If the items are gifts or for re-sale and extra protection on packaging is needed, it can be requested in the order remark.Andditional handling charges of MYR10 per parcel below 20kg.

 

Returning Item To Origin Country

For "Help Me Buy" Customer

For the issues,you can negotiate with the seller  for a solution by yourself or thru us. If you need to ship the items back for refund, exchange or repair, you can either ship back by yourself or through us. Please email to enquiry@zebox.my  for more details. Zebox.my  reserve the right to reject the shipment on case by case.

Please take note, we can't ship branded items, battery, liquid, other sensitive items or items that are restricted for import by Korea customs. We have the right to deny items that may potentially cause custom clearance problems. We only accept items purchased through us.

How to hands on? Please read here.Click here